Warranty: E-Bikes
Please review the warranty information below for your SWFT product and make sure you register. (Why register?)
Ride SWFT One Year Limited Warranty – Electric Bikes
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.RIDESWFT.COM/WARRANTY OR/AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT OR REFUND WHEN APPLICABLE AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.
After reviewing our warranty policy, if you believe you have a warranty claim, please fill out this form.
WHAT DOES THIS WARRANTY COVER?
WHAT IS THE PERIOD OF COVERAGE?
The limited warranty pertains to any of the essential electric bicycle components (the “Covered Components”) that are found defective, provided that the product was used in standard and controlled manner and was maintained according to the manufacturer's instructions manual.
Below are parts that are defined as warranty covered electric bicycle components that carry a one-year manufacturer’s warranty from the original date of purchase:
Bicycle frame, electric motor, defective lithium-ion battery (the “Battery”), LCD display, wiring harness, throttle, cadence sensor, headlight electrical components, and controller.
This limited warranty is not meant to suggest or imply that the bicycle cannot be broken or will last forever. It does mean that the bicycle is covered subject to the terms of the limited warranty.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF SWFT. SWFT RESERVES THE RIGHT TO ACCEPT OR DECLINE ANY WARRANTY CLAIMS AND WILL COMMUNICATE THE DECISION TO THE OWNER VIA EMAIL.
SWFT WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT. PROOF OF PRODUCT REGISTRATION AND ORIGINAL PURCHASE RECEIPT IS REQUIRED FOR VALID WARRANTY COVERAGE.
WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
During the duration of this limited warranty, SWFT will either repair any defective Covered Component, or, at our option, replace any defective covered component with the same or most nearly comparable model or component then available.
Warranty claims that have been fulfilled do not cause the warranty period to be extended, nor do they trigger a new warranty period. The warranty period for any replacement parts and the original unit ends with the warranty period for the entire product.
All labor charges for warranty service are the responsibility of the bicycle’s owner.
If a defective part is not covered by the Limited Warranty, SWFT will suggest other parts (“Other Parts”), to the purchaser, at the purchaser’s cost. The purchaser will also be responsible for the shipping costs. All labor charges incurred by the purchaser for Other Parts are the responsibility of the bicycle’s owner.
WHO MAY USE THIS WARRANTY?
This limited warranty applies only to the original owner of a SWFT electric bicycle, sold by a SWFT approved retailer, and is not transferable to subsequent owners. This is a consumer warranty and does not apply to products used commercially or in rental operations.
If you do not purchase directly from rideswft.com, you will be subject to the return policy of the location where you purchased the electric bicycle. SWFT is not able to return or reverse any payments for any purchases on any products made outside of rideswft.com.
Any items purchased from private sellers, online auction sites, including eBay, liquidators, or items sold "as-is" or "final sale" or from clearance or going-out-of-business sales are not covered by warranty
Any other remedy, such as compensation for damages of any kind or loss of use, is excluded. The warranty period cannot be extended by granting an additional warranty.
WHAT DOES THIS WARRANTY NOT COVER?
The SWFT one-year limited manufacturer’s warranty does not cover damage of any parts resulting from normal wear and tear, including the results of fatigue. Fatigue damage is a symptom of the frame or other parts being worn out through normal use. It is one kind of normal wear and tear, and it is the owner’s responsibility to inspect their bicycle before every ride to ensure personal safety, and the safety of those around them. Please see “safety and replacement of parts”, below for further details.
This limited warranty is void if the bicycle is subjected to a crash, abuse, neglect, improper repair, improper maintenance, alteration, modification, theft, robbery, vandalism, incidental, consequential, or intentional damage, an accident or other abnormal, excessive, or improper use.
If assembly by owner or professional builder on non-pre-assembled parts, including covered components, is not performed correctly, the limited warranty will not apply. This includes stripped threads due to operator error during assembly. If any parts are improperly installed by a professional services provider, including covered components, the owner must recover damages from the professional service provider. If the owner, or extension of the owner installs the parts incorrectly, SWFT will deny the warranty claim and provide a parts quote.
Improper assembly or installation.
Any repairs that the owner did on their own, without the supervision of a professional or SWFT.
Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
Damage as a result of accidents, collisions, road hazards, or operation on surfaces, such as stairs, not intended for conventional e-bike use; damage from external factors such as salt air or saltwater, bird droppings, chemicals, or other liquids.
Products with alterations or additions of non-original or Incompatible Parts, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter) or adjustments (e.g., not taking the bike to a professional repair shop for maintenance).
Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
Installation or use of any third-party parts, accessories, or electrical or mechanical components, including chargers.
Paint damage or rust.
Lost or damaged keys.
Damage caused by stunt riding, racing, or other abusive treatment.
Damage associated with rental operations or commercial applications, such as, but not limited to transporting cargo, delivering newspapers, and rentals.
Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
Failure to perform maintenance or service at appropriate intervals in accordance with the written instructions provided with the Product.
What are my responsibilities and best practices for safety and product life optimization?
Safety and replacement of parts
Depending on the operating conditions, it cannot be ruled out that parts will have to be replaced due to wear (e.g., if bearing wear and tear or loss of wheel tread starts to occur). These parts are not covered under your limited manufacturer’s warranty, but the owner of the electric bicycle will need to ensure these parts are maintained and replaced when needed to ensure your safety, and the safety of those around you. SWFT urges all SWFT product owners to acquire and maintain a relationship with a bike repair company to maintain and uphold the parts that are not covered by the one-year limited manufacturer’s warranty, as well as general parts that could cause injury.
It is the customer’s responsibility to check the light system works properly before every ride.
The recommendation for electric bicycle owners is to follow this maintenance schedule:
- 30 days after first ride – take electric bicycle to a bike repair company for a checkup and adjustment
- 3 months - take electric bicycle to a bike repair company for a checkup and adjustment
- If you are on track to be under 300 miles in one year, take the electric bicycle in for a yearly tune up
- If you are on track to be over 300 miles in one year, take the electric bicycle in for a tune up twice a year
Normal deterioration includes natural fading of painted or plated surfaces, and cosmetic ozone or weather cracking in tires.
It is the customer’s responsibility to regularly check the brake pads and rotors. The brake pads and disc rotors are subject to wear as that is their function. Check the condition of the pads regularly and, if necessary, have them replaced by a repair specialist. Brake disc rotors also wear out. Regularly have the thickness of the brake disc rotors checked as part of inspection and replace the components, if necessary. Replacing these parts due to wear, is not subject to the statutory warranty. Environmental factors cause wear on these moving parts. These areas must be regularly cleaned and maintained. Changing these parts without the guidance of a trained repair specialist could put yourself or others in harm’s way, SWFT urges you to get these parts maintained and replaced by a repair specialist.
Some components of your bike are subject to wear due to their function. The extent of wear depends on the care, maintenance, and nature of the use of your SWFT electric bicycle (mileage, climate, road conditions, etc. are all factors). Bikes that are often left outside can also be subject to increased wear due to weathering. For safety, the parts must be replaced once they reach their wear limit. This includes but is not limited to:
The drive chain or toothed belt, the brake cables, the brake pads, the brake disc rotors, the rubber hand grips, the sprockets, or toothed belt disks, the gear cables, the tires, the saddle cover and saddle filling, the rims, the bearings in the headset, hubs, and bottom bracket.
On occasion, spokes will need to be tightened more than a non-electric wheel due to the vibration from the motor. The owner of the electric bicycle should have a professional check the tightness of each spoke ideally after the first 62 miles (100km) and then every 186 miles (300km). A spoke tightening tool can be used for minor adjustment, however SWFT urges extreme caution when using a tightening tool, as this could cause damage to your wheel if not properly done. If you find you have a loose or missing spoke on either the front or back wheel, please do not use your electric bicycle and call a bike repair specialist for maintenance.
As well as caring for your spokes and other bicycle parts not covered by the one-year limited manufacturer’s warranty, you should go over your bike with tools, tightening and checking everything that can be checked this will ensure you have a safe and well serviced bike, and you should check your bike before every ride to maintain personal safety and the safety of those around you.
Before buying and using this product, please check and follow local regulations for possible requirements for license, registration, and insurance. The buyer is responsible for all needed registration fees and sales taxes.
YOUR INSURANCE POLICY MAY OR MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS E-BIKE. TO DETERMINE IF COVERAGE IS PROVIDED YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT.
Battery Maintenance Notes
Like any rechargeable battery, your SWFT electric bicycle rechargeable battery will experience a decrease in capacity over time, as it is subjected to charge and discharge cycles. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear. The one-year limited manufacturer’s warranty does not cover damages resulting from improper charging of the battery pack or use of any charger not supplied by SWFT.
Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, where roads are salted in winter) you can apply battery terminal grease as a preventative.
Temporary decrease in power or distance that can be traveled on a single battery charge is normal, as described in the Owner’s Manual, due to operating conditions such as ambient temperatures, load, inclines, frequent starting and stopping, and normal system-protection functions, as well as temperature-related performance. This is not a cause for a replacement by the one-year manufacturer’s warranty.
Normal deterioration, including the gradual decrease of battery capacity is standard. A SWFT electric bicycle battery will typically last about 600 charging cycles, however this will vary depending on the use, temperature, and maintenance of the battery. This gradual decrease is not a cause for a replacement by the one-year manufacturer’s warranty.
The owner of the electric bicycle is required to charge the bicycle battery at least once, every 30 days, for optimal battery performance. If the owner fails to charge the battery on the suggested charging cycle as recommended in the manual, the battery will not be covered under the one-year limited manufacturer's warranty.
HOW DO YOU OBTAIN WARRANTY SERVICE?
The Customer is responsible for ensuring that Products are properly operated, maintained and stored as specified in the Owner’s Manual. The Customer must notify SWFT of any and all apparent defects to the Products within 5 days of delivery. If the Customer wants to return a SWFT electric bicycle, all products must be returned within 15 days of the delivery date, and returns are only accepted on unopened e-bike shipments, the customer is responsible for the cost of return.
Proof of purchase is required before a warranty claim is processed. Therefore, customers are strongly encouraged to promptly register newly purchased Products. Customers can click here to register your bike.
- If the customer feels that the electric bicycle needs a warranty repair on a covered part, the customer must contact SWFT within one year from purchase date to file this claim.
- In submitting a warranty claim, the Customer must provide specifics of any and all apparent defects, including photos and supporting evidence, as requested. Failure to provide information or other details as requested may result in a warranty claim being denied.
- SWFT will consult with a bike repair specialist before moving forward with any warranty claim. This process could take up to five business days to complete.
- SWFT will notify the owner of the electric bicycle of any outcomes via email.
Requirements for this Limited Warranty to apply:
(a) The original purchaser provides proof that the bike was purchased from SWFT or one of its authorized dealers or distributors.
(b) The person seeking warranty coverage is the original and first owner of the bike (warranty is not transferable in the case of a re-sale).
(c) The bike was used in accordance with its intended purpose. The SWFT electric bicycle is intended for use on paved roads.
(d) The electronics including connectors and cables have not been repaired or modified.
(e) The parts in question are covered under the Covered Component list - bicycle frame, electric motor, defective lithium-ion battery (the “Battery”), LCD display, wiring harness, throttle, cadence sensor, headlight electrical components, and controller.
If the original retail purchaser notifies SWFT of a warranty claim within the applicable warranty period and meets the requirements for the warranty to apply as set forth above, SWFT will evaluate the warranty claim.
In order for a battery warranty claim to be fulfilled, SWFT must receive the believed defective battery back before the new battery is shipped out to the owner.
DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY AND SHALL BE IN THE SOLE DISCRETION OF SWFT. SWFT RESERVES THE RIGHT TO ACCEPT OR DECLINE ANY WARRANTY CLAIMS AND WILL COMMUNICATE THE DECISION TO THE OWNER VIA EMAIL.
During the duration of this limited warranty, SWFT will either repair any defective Covered Component, or, at our option, replace any defective covered component with the same or most nearly comparable model or component then available.
SWFT is not responsible for providing a box or packing materials for shipping if any parts need to be returned to SWFT as part of the Warranty Claims Process. SWFT is not liable for any loss resulting from the transport of Products to SWFT under a warranty claim. It is highly recommended that the Customer obtain insurance to cover the replacement cost when shipping Products back to SWFT.
If it is suspected that any Product is defective, do not attempt to repair or replace it yourself or to have it repaired or replaced before contacting SWFT directly — doing so may invalidate the warranty and may cause additional damage, not necessarily limited to the Products at issue. Furthermore, such action may create the risk of injury or death.
Shipping Damage
Upon receipt, the Customer should immediately inspect Products for damage. Shipping and freight damage claims can be extremely time sensitive, and therefore, SWFT will not accept shipping and freight damage claims later than 5 days from Customer’s receipt of the Product. Damage to a Covered Component during shipping is not covered by this Limited Warranty, but SWFT will replace such damaged Covered Components if you:
- Notify SWFT of a Covered Component damaged in the shipping process within five (5) days of your receipt of the electric bicycle;
- Provide SWFT with a dated picture of the damaged Covered Component;
- Return all original packaging and paperwork included with the electric bicycle.; and
- Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.
Shipping damage claims are very time sensitive, and it is your responsibility to immediately inspect the electric bicycle for damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, SWFT will not replace any Covered Components damaged during such shipping method.
Credit Card Chargebacks
If any electric bicycle purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the electric bicycle, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
Legal
The specific warranty covering your SWFT electric bicycle is governed by the law of the state or country in which it was purchased and applies only to bicycles purchased from Authorized SWFT Retailers or directly from SWFT. Electric bicycles purchased from a non SWFT approved seller are not covered by any warranty policy by SWFT.
THIS IS THE EXCLUSIVE WARRANTY MADE BY SWFT ON ITS FRAMES AND COMPONENTS, AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. TO THE EXTENT NOT EXCLUDED AS REQUIRED UNDER LAW, THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THAT LIMITATION MAY NOT APPLY TO YOU.
SWFT DOES NOT REPRESENT OR WARRANT THAT THE BIKE (OR ANY COMPONENT THEREOF) WILL MEET ANY OR ALL OF THE CUSTOMER'S PARTICULAR REQUIREMENTS. THE CUSTOMER ACKNOWLEDGES AND ACCEPTS THAT ANY TERMS AND CONDITIONS INCONSISTENT WITH THE TERMS OF THIS LIMITED WARRANTY THAT MAY BE CONTAINED, OR REFERRED TO, IN ANY STANDARD TERMS AND CONDITIONS OF PURCHASE OF THE CUSTOMER (OR ANY OTHER DOCUMENT OR WRITING PRODUCED BY OR ON BEHALF OF THE CUSTOMER, INCLUDING WITHOUT LIMITATION, PURCHASE ORDERS, CONFIRMATIONS AND SPECIFICATIONS) ARE EXPRESSLY REJECTED AND EXCLUDED
THE CUSTOMER FURTHER ACKNOWLEDGES THAT IT IS NOT RELYING ON ANY STATEMENTS, REPRESENTATIONS OR WARRANTIES MADE BY ANY INDIVIDUAL ACTING ON BEHALF OF SWFT AS SUCH INDIVIDUAL, WHETHER EMPLOYEE OR AGENT, IS NOT AUTHORIZED TO MAKE STATEMENTS, REPRESENTATIONS OR WARRANTIES THAT EXCEED THOSE SET FORTH IN THIS LIMITED WARRANTY.
NOTHING IN ANY ASSEMBLY INSTRUCTION, PRODUCTION INFORMATION OR ADVERTISEMENTS IS INTENDED TO CREATE OT BE CONSTRUED AS AN EXPRESS WARRANTY OF ANY KIND WITH RESPECT TO THE BIKE. NO AGENT, EMPLOYEE, DEALER, REPRESENTATIVE OR RESELLER IS AUTHORIZED TO MODIFY OR EXTEND THIS LIMITED WARRANTY OR TO MAKE BINDING REPRESENTATIONS OR CLAIMS, WHETHER IN ADVERTISING, PRESENTATION OR OTHERWISE.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND SWFT’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. PELOTON’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL SWFT OR ITS AFFILIATES, OR ITS AFFILIATES' RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, MANUFACTURERS OR SUPPLIERS BE LIABLE TO CUSTOMER, ITS PARENT, SUBSIDIARIES, AFFILIATES OR CUSTOMERS OR ANY THIRD PARTY FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOSS OF REVENUE OR PROFITS, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON OPERATION, INCREASED EXPENSES OF OPERATION, COST OF PURCHASE OF REPLACEMENT PARTS OR VEHICLES OR CLAIMS BY CUSTOMER OR CUSTOMER'S CUSTOMERS FOR SERVICE OPERATION OR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, AGGRAVATED OR RELIANCE DAMAGES, HOWEVER ARISING, WHETHER FOR BREACH OF WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY), MISREPRESENTATION OR OTHERWISE, EVEN IF SWFT IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU
YOU AGREE THAT ALL DISPUTES WITH SWFT ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR THE SALE, VALUE, CONDITION OR PERFORMANCE OF THE PRODUCT MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION AND NOT BY A COURT OR JURY. BY AGREEING TO ARBITRATION, YOU ARE WAIVING IMPORTANT RIGHTS, INCLUDING, BUT NOT LIMITED TO, THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING AN ACTION IN A COURT OF LAW OR EQUITY. ANY SUCH DISPUTES BETWEEN YOU AND SWFT RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL BE GOVERNED BY THE THEN-CURRENT DISPUTE RESOLUTION PROCEDURES IN SWFT’S TERMS OF SERVICE, AVAILABLE AT Terms of service (rideswft.com).
The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.
Any such dispute will not be combined or consolidated with a dispute involving any other persons’ or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief.
PARTS AVAILABILITY IS NOT GUARANTEED
SWFT reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.
Customer Inquiries:
For all inquiries on warranty and returns, please contact us at: Hello@rideswft.com
To submit a warranty claim with SWFT, please use the form found here: https://www.rideswft.com/warranty-claim.